Terms & Conditions
Last Updated: August 2025
1. About Us
Basaj Appliance Installations operates as a sole trader business in the United Kingdom, providing professional domestic appliance installation services.
2. Services
We provide installation and fitting services including but not limited to:
- Washing Machine Installation
- Dishwasher Installation
- Electric Oven Installation
- Cooker Hood Installation
- Integrated Appliance Installation
- Appliance Replacement and Disconnection
3. Gas Appliances
Basaj Appliance Installations is not Gas Safe registered and does not undertake any gas-related work including gas appliance installation, gas pipework, gas servicing, gas repairs or gas safety certification.
4. Quotes and Pricing
Quotes are based on information provided by the customer. Additional charges may apply where:
- Information provided is inaccurate or incomplete
- Additional work is required
- Existing installations require modification
- The appliance is not ready for installation
- Access to the property is restricted
Customers will be informed of any additional charges before work continues.
5. Customer Responsibilities
- Provide accurate appliance information
- Ensure safe access to the property
- Ensure electrical and water supplies are available
- Ensure appliances are present and ready for installation
6. Appointments and Cancellations
Appointments may be cancelled or rescheduled with at least 24 hours notice.
We reserve the right to charge a call-out fee if:
- The customer is not present
- Access cannot be gained
- The booking is cancelled without reasonable notice
7. Refusal of Service
We reserve the right to refuse installation where:
- The appliance appears damaged or unsafe
- The installation would be unsafe
- Existing connections do not meet safety requirements
- The requested work falls outside our services
8. Liability
We are responsible only for installation work carried out by us.
We are not liable for:
- Manufacturer defects
- Faulty appliances supplied by third parties
- Existing plumbing or electrical faults
- Damage caused by misuse after installation
- Indirect or consequential losses
9. Payment
Full payment is required before any installation work begins unless otherwise agreed in writing.
Basaj Appliance Installations reserves the right to postpone or cancel appointments where payment has not been received in advance.
By booking our services, the customer agrees to make payment prior to the scheduled installation date.
10. Warranty
Any workmanship guarantee applies solely to installation work completed by Basaj Appliance Installations.
The guarantee does not cover:
- Appliance faults
- Manufacturer defects
- Normal wear and tear
- Damage caused by misuse
- Third-party modifications
11. Privacy
Customer information is processed in accordance with our Privacy Policy.
12. Website Information
We make reasonable efforts to ensure information on this website is accurate and up to date. However, we do not guarantee completeness or accuracy at all times.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Contact Details
Basaj Appliance Installations
United Kingdom
Phone: +44 7405 393170
E-mail: info@basajappliance.co.uk