Privacy Policy

1. Who We Are

Basaj Appliance Installations provides appliance installation services throughout Hertfordshire and surrounding areas.

For any privacy-related questions, please contact:

Email: info@basajappliance.co.uk
Website: www.basajappliance.co.uk

2. Information We Collect

We may collect and process the following information:

Full name
Email address
Telephone number
Home address
Appointment and booking details
Payment information
Communications sent through our website, email, phone or WhatsApp

3. How We Collect Information

We collect information when you:

Submit a contact form
Book an appointment through SimplyBook
Contact us by phone, email or WhatsApp
Make a payment through Stripe or WooPayments
Visit our website

4. How We Use Your Information

We use your information to:

Provide appliance installation services
Manage bookings and appointments
Process payments
Respond to enquiries
Improve our services
Comply with legal obligations

5. Payments

Online payments are securely processed through Stripe and WooPayments. We do not store or have access to your full card details. Payment information is handled securely by our payment providers in accordance with industry security standards.

6. Booking System

We use SimplyBook to manage appointments and bookings. When you make a booking, your information may be stored and processed by SimplyBook in accordance with their privacy policy.

7. Website Analytics

We may use Google Analytics and similar technologies to understand how visitors use our website. Google Analytics may collect:

IP address
Browser type
Device information
Website usage data

This information helps us improve our website and services.

8. Cookies

Our website uses cookies to improve user experience and website functionality. Cookies may be used by:

WordPress
Google Analytics
Stripe
WooPayments
SimplyBook

You may disable cookies through your browser settings.

9. Data Storage and Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

10. Sharing Information

We do not sell or rent your personal information. We may share information only with trusted service providers when necessary, including:

Stripe
WooPayments
SimplyBook
Google Analytics

11. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request a copy of your personal information

To exercise any of these rights, please contact us at: info@basajappliance.co.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

13. Contact Basaj Appliance Installations

Email: info@basajappliance.co.uk
Website: www.basajappliance.co.uk