Terms & Conditions
Last Updated: August 2025
1. About Us
These Terms & Conditions apply to all services provided by Basaj Appliance Installations (“we”, “us”, “our”). By booking our services or using our website, you agree to these Terms & Conditions.
Basaj Appliance Installations operates as a sole trader business in the United Kingdom, providing domestic appliance installation services.
2. Services
We provide installation and fitting services for domestic appliances, including but not limited to:
- Washing Machines
- Dishwashers
- Electric Ovens
- Cooker Hoods
- Integrated Appliances
- Fridge Freezers
- Appliance Replacements
All work is carried out with reasonable care, skill and professionalism.
3. Gas Appliances
Basaj Appliance Installations is not Gas Safe registered.
We do not undertake:
- Gas appliance installations
- Gas connections
- Gas pipework
- Gas repairs
- Gas servicing
- Gas safety inspections
- Gas certification
Any work involving gas appliances must be completed by a qualified Gas Safe registered engineer.
4. Quotes & Pricing
All quotations are based on information provided by the customer.
Additional charges may apply where:
- The information provided is inaccurate or incomplete
- Additional work is required
- Existing installations require modification
- The appliance is not ready for installation
- Access to the property is restricted
Customers will be informed of any additional charges before work proceeds wherever possible.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the appliance and installation requirements
- Ensuring safe and reasonable access to the property
- Ensuring electrical and water supplies are available where required
- Ensuring appliances are present and ready for installation
- Providing a safe working environment
6. Appointments, Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours’ notice.
We reserve the right to charge a call-out fee where:
- The customer is not present at the agreed appointment time
- Access to the property cannot be gained
- The appointment is cancelled without reasonable notice
7. Refusal of Service
We reserve the right to refuse installation where:
- The appliance appears damaged or unsafe
- The installation would be unsafe
- Existing connections do not meet basic safety requirements
- The requested work falls outside our expertise or legal qualifications
8. Liability
We are responsible only for installation work carried out directly by us.
We are not liable for:
- Manufacturer defects
- Faulty appliances supplied by third parties
- Existing plumbing or electrical faults
- Damage caused by misuse after installation
- Indirect or consequential losses
Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.
9. Payment
Payment is due upon completion of the service unless otherwise agreed in writing.
We reserve the right to suspend future bookings where outstanding balances remain unpaid.
10. Workmanship Guarantee
Any workmanship guarantee applies solely to installation work completed by Basaj Appliance Installations.
The guarantee does not cover:
- Appliance faults
- Manufacturer defects
- Normal wear and tear
- Damage caused by misuse or third parties
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
12. Website Information
We make reasonable efforts to ensure information on this website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate or current.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Details
Basaj Appliance Installations
United Kingdom
Phone: +44 7405 393170